Custom Policies

updated 10/30/25

Payment Information

  • Accepted payments: Credit and debit. Zelle and Venmo preferred.

  • Invoices for payment due will include a 13% HST sales tax applied to order subtotals.

Custom Request Form

    • in 2-5 business days, you will receive a quoted price and timeline for your custom piece via email.

    • Most custom work will require at least 2-6 weeks to complete —Rushed work will incur an additional fee.

    • NOTE: A few times during the process, I will need your approval/feedback before I continue. Please keep an eye on your email and respond as soon as convenient. Long delays may affect the remaining timeline and/or deadline.

    • If the proposed quote and timeline work for you, a non-refundable Security Deposit is due upfront ahead of work.

    • The Security Deposit will be 50% of the quoted price.

    • After the Security Deposit is paid, I will begin designing and sketching your custom piece.

    • I will reach out with the first round of design sketches for your approval or any edits — Edits made after the second round of designs will incur an additional fee and may affect the remaining timeline and/or deadline.

    • Once the final design has been approved, I will source materials and begin working in the studio on your custom piece.

    • When your custom piece is completed, I will send the final invoice.

    • Your piece will be shipped by your shipping method of choice. Shipping costs will be included in the final invoice.

    • RIGHT OF REFUSAL: If you no longer wish to purchase the commissioned piece, you may refuse. You will not need to make anymore payments and your forfeit ownership of the piece. In this case, I will retain the refused piece and the non-refundable Security Deposit. I retain the right to sell the refused piece.