Custom Policy

Payment Information:

  • Accepted payments: Zelle and Venmo

  • Invoices for payment due will include a 10.25% sales tax applied to order subtotals.

What To Expect:

1.) Getting Started

  • After submitting this Custom Request Form, I’ll determine a quote and timeline for your custom piece based on the information provided. You can expect this response in 2-5 business days.

  • If the proposed quote and timeline works with you, I will send over an invoice for the non-refundable Security Deposit which is due upfront ahead of work. 

  • The Security Deposit will be 50% of the quoted price.

  • NOTE: A few times during the commission process, I will need your approval before I continue. Please keep an eye on your email and respond as soon as convenient. Long delays when waiting for approval may affect the remaining timeline and/or deadline.

2.) Design Stage

  • After the Security Deposit is paid, I will begin designing and sketching your custom piece.

  • I will reach out with the first round of design sketches for your approval (or any edits).

  • Edits made after the second round of designs will incur an additional fee and may affect the remaining timeline and/or deadline.

3.) Production Stage

  • Once the design has been approved, I will source materials and begin working in the studio on your custom piece.

  • Due to the high cost, I do not stock gold or gemstones. Custom pieces which require gold and/or gemstones are sourced as needed and may require an additional payment before the final invoice. 

4.) Completion

  • When your custom piece is completed, I will send the final invoice.

  • Your custom piece will be shipped by your shipping method of choice. Shipping costs will be included in the final invoice.

  • I may be able to schedule a meeting for an in-person pick up if you prefer. Payment for in-person is due at the meeting.

  • Right of Refusal - If you no longer wish to purchase the commissioned piece, you may refuse. You will not need to make anymore payments and you forfeit ownership of the piece. In this case, I will retain the refused piece and the non-refundable Security Deposit. I retain the right to sell the refused piece.