Custom Policies

updated 7/21/25

What To Expect:

1.) Getting Started

• To get started on a custom project, please submit a Custom Request Form. A quoted price and timeline for your custom piece based on the information provided will be sent to your email. You can expect this response in 2-5 business days.

• Most custom work will require at least 1-2 months to complete. Rushed work will incur an additional fee.

• An invoice for the non-refundable Security Deposit is due upfront ahead of work. 

  • The Security Deposit will be 50% of the quoted price.

• NOTE: A few times during the custom process, I will need your approval/feedback before I continue. Please keep an eye on your email and respond as soon as convenient — Long delays may affect the remaining timeline and/or deadline.

2.) Design Stage

• After the Security Deposit is paid, I will begin designing and sketching your custom piece.

• I will reach out with the first round of design sketches for your approval or any edits.

  • Edits made after the second round of designs will incur an additional fee and may affect the remaining timeline and/or deadline.

3.) Production Stage

• Once the design has been approved, I will source materials and begin working in the studio on your custom piece.

4.) Completion

• When your custom piece is completed, I will send the final invoice.

  • Your piece will be shipped by your shipping method of choice. Shipping costs will be included in the final invoice.

  • I may be able to schedule a meeting for an in-person pick up if you prefer (Chicago only). Payment for in-person is due at the meeting.

• Right of Refusal: If you no longer wish to purchase the commissioned piece, you may refuse. You will not need to make anymore payments and you forfeit ownership of the piece. In this case, I will retain the refused piece and the non-refundable Security Deposit. I retain the right to sell the refused piece.